Terms, payments & privacy
Booking terms
These terms apply to stays booked directly with TropikVillas, on this website or with our team. Last updated: 12 October 2026.
1. Who we are
TropikVillas is operated by PT The Tropik Lab, a company registered in Indonesia and based on Gili Air, North Lombok. We manage private holiday villas on behalf of their owners: we handle pricing, reservations and guest communication, and each villa has its own local team on site.
When you book a villa, your accommodation contract is with the owner of that villa, represented by PT The Tropik Lab as its manager. Payments for your stay are made to the villa owner.
2. Booking
- Prices are shown in Indonesian Rupiah (IDR) for the whole villa and include taxes. Nothing is added at checkout.
- When you book, we hold your dates for a limited time while you complete the payment (one hour for online payments). If the payment is not completed in time, the dates are released. Your booking is confirmed once the payment has been received, and we confirm it by email.
- The number of guests may not exceed the maximum stated for each villa.
- The person making the booking must be at least 18 years old.
3. Payment
| When you book | What you pay |
|---|---|
| More than 14 days before arrival | A 50% deposit to confirm. The remaining 50% is due 14 days before arrival; we send you a reminder with the payment details. |
| 14 days or less before arrival | 100% of the stay to confirm. |
- Payments are made online through our licensed payment provider, by credit or debit card (Visa, Mastercard) or by Indonesian bank transfer, as offered at checkout. Card payments are processed securely by the provider; we never see or store your full card details.
- Charges are made in IDR. If you pay from an account or card in another currency, your bank applies its own exchange rate and fees.
- If the remaining balance is not paid by its due date, we will contact you. If it is still unpaid, the booking may be cancelled under the cancellation policy below.
4. Cancellation & refunds
- More than 14 days before arrival: free cancellation.
- 14 days or less before arrival: 50% of the total stay is charged.
- No-show: 100% of the total stay is charged.
- To cancel, email or message us with your booking reference. The cancellation date is the date we receive your message.
- Refunds are made to the original payment method, less any bank or card processing fees, within 14 days of the cancellation. Card refunds may take a few additional business days to appear, depending on your bank.
- Early departures are not refunded.
- If we have to cancel your booking for reasons on our side, you receive a full refund of everything you paid.
- Date changes are subject to availability and may change the price. Ask us before cancelling: we will try to help.
- We recommend travel insurance that covers cancellation.
5. Your stay
- Check-in and check-out times are shown on each villa page and in your booking confirmation.
- Parties and events require our written approval.
- Guests are responsible for damage caused during their stay beyond normal wear and tear.
- Gili Air is a small island: occasional power or water interruptions can happen. They are not grounds for a refund, but our team will always help to resolve them as quickly as possible.
- Extra services such as tours, transfers or fast boats offered by partner companies are provided by those companies under their own terms.
6. Privacy
What we collect
When you book or contact us: your name, email, phone number, dates, number of guests and any message you send. For check-in, local regulations may require identification details of guests.
How we use it
Only to manage your booking and your stay, to communicate with you, and to meet legal obligations. We do not sell your data and we do not use it for advertising.
Who we share it with
The villa owner and the villa's local team (to prepare your stay), our payment provider (to process payments), and authorities when required by law.
Cookies and tracking
This site does not use tracking or advertising cookies.
Your rights
You can ask us at any time to see, correct or delete your personal data, unless we must keep it by law (for example, accounting records). Write to us at the address below.
7. Contact
PT The Tropik Lab
Gili Air, Pemenang, North Lombok, West Nusa Tenggara, Indonesia
Email: hello@tropikvillas.com
WhatsApp: +62 823-2630-3188
Instagram: @tropikvillas
These terms are governed by the laws of the Republic of Indonesia.